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Delivery & Returns

Delivery & Postage

Lighting by Paul will normally deliver your order within 3 to 7 working days. All orders placed before 1pm on items in stock in our Middlesbrough branch will be delivered next working day by courier service DPD. Deliveries to UK non mainland and Republic of Ireland will be delivered on a two day DPD courier service. If not in stock in our Middlesbrough branch items will be ordered from our suppliers and delivered to you within 3 to 7 working days.

Courier UK Mainland - During December Free Over £39.00

  • Order value under £39.00 = £4.99
  • Order value over £39.00 = FREE

Courier UK Non Mainland & Republic of Ireland

UK Non Mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Channel Islands and Guernsey. These areas are only available on a two working day service.

  • All order values = £9.99 per order

Courier Saturday Before 1pm - UK Mainland Only

  • All order values = £ 19.99 per order
  • If require Saturday delivery please contact the sales team 01642 231109

(Please note Saturday delivery is not an express delivery service. It simply means the approx delivery time will be 3 to 7 working days however the item will be delivered on a Saturday instead of Monday to Friday.)

Lighting by Paul Delivery Notice

Lighting by Paul will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For DPD courier services you will recieve a text or email on the morning of delivery from courier DPD with a predicted 1 hours time slot for delivery. This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please check your item before signing. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked'. Failure to do so may affect any warranty claims you make thereafter. Please note you have 14 working days from receiving the goods to report any unwanted items (unused and in original packaging) and 48 hours from receiving the goods to report any damages. We therefore advise all items are checked immediately after receiving delivery. Claims for unwanted or damaged goods cannot be accepted outside this period.

Returns

  • We accept unused, unfitted boxed returns for a refund or an exchange providing we are notified in writing within 14 working days of receiving the goods by completing the online return products form
  • A receipt or proof of purchase is needed for all returns and refunds
  • Please note all unwanted goods are to be returned at the customers cost.