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Report Faulty

48 HOUR CHECKING PERIOD - Please ensure all goods are checked immediately after receiving delivery. Please provide a basic inspection of the goods ideally within 48 hours of receiving the delivery to ensure:

  • You are happy with the goods you have purchased
  • There are no apparent breakages on delivery
  • There are no physical faults or damages with the goods
  • You have received the correct goods you have ordered and there are no shortages

If breakages or damages are reported after the 48 hour checking period we will make every effort to get replacement parts (if possible). Replacement parts are however may be chargeable after the 48 hour checking period.

Please note the finish of outdoor lights is guaranteed for one year except within five miles of the coastline.


 
 
 
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Please await reply from sales team who will advise you on the action that will be taken regarding the faulty item. Please do not send anything back to us without authorisation from the sales team.